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No Tolerance for Bullying

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Several years ago, during the peak of the recent nursing shortage, I attended a state nurses' association conference. It was a working meeting dedicated to developing strategies to recruit and retain nurses.

In the work group I participated in, one reason given as to why novice nurses leave the workplace and the profession was how poorly they were treated by veteran nurses.

A dean from a local school of nursing shared how many of the senior, BSN students complained to their instructors nurses they worked with on their clinical assignments repeatedly told them:

"Get out of nursing now - while you still have a chance and a life."

Of course, the veterans knew they had a captive audience so they told the students horror stories about what "real" nursing was.

The dean reported how angry, frustrated and confused these students were to have to endure these anti-nursing litanies during their clinical assignments. Students also lost trust in the dean and the faculty wondering if they had sold them a "bill of goods" for the past 3 years

Lateral Violence

Clearly the situation described above is an example of lateral, horizontal violence, bullying or aggression.

The 10 common behaviors of lateral violence in nurses, as described by lateral violence expert Martha Griffin, PhD, RN, CS, director of nursing education and research at Boston Medical Center, Boston, are: non-verbal innuendo, verbal affront, undermining actions, withholding information, sabotage, infighting, scapegoating, backstabbing, failure to respect privacy and broken confidences.1

If confronted the veteran nurses described would undoubtedly deny they were sabotaging future nurses. Instead their defense would probably be they just wanted the students to know what they were getting into.

It should be emphasized that lateral violence is not limited to new graduates. All nurses can be the victims of lateral violence or perpetrators.

Elephant in the Room

So what can be done to solve this problem?

Right now, nurses and experts agree the emphasis must be to recognize lateral violence will not go away if we ignore it. Also, it cannot be solved with a few education sessions about the scope and causes of the problem.

Let's not leave it up to nursing associations and other regulatory agencies to develop more policies and mandate zero tolerance against harming each other.

Nursing leaders must serve as role models to help staff nurses and nurse managers develop the skills to know lateral violence when they see it and then confront the problem and behaviors directly, before the care provided for patients and families is further compromised.

In an article in Michigan Nurse, Michelle Fitzpatrick, MS, RN, CPNP, described the current state of lateral violence in nursing.

"Lateral violence continues in nursing because it can. Like the 'elephant in the room' nursing generally fails to acknowledge its existence," she said. "Some experts on the topic of lateral violence in nursing have even referred to the phenomenon as 'nursing's dirty little secret,'" notes Fitzpatrick. "Too often there is tendency to blame the victim."1

Culture of Safety

"Staff nurses and nurse managers have a responsibility to establish a culture in which there is zero tolerance for disruptive behaviors," wrote Joy Longo, DNS, RNC-NIC, assistant professor, Christine E. Lynn College of Nursing, Florida Atlantic University, Boca Raton.

Currently Longo is developing a research instrument to measure horizontal violence.

Longo believes nurse managers are instrumental in decreasing disruptive environments by examining areas on their units where there is potential for hostility. One strategy she discusses is managers implement "rounding for outcomes" to assess nurses in their environment, to promote a healthy workplace.2

By rounding with nurses daily, the nurse manager can identify employee needs and concerns. She can recognize nurses for their contributions to quality care, establish a non-threatening way of addressing any deficits in care and finally the time to assess the potential or presence of any disruptive behaviors.2


No Tolerance for Bullying

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If we really want to retain good nurses, and prevent them from leaving due to lateral violence, then hospital administration must be persuaded to get behind nursing at the policy level.

The first way to solve a problem is to recognize it exists, and has negative repercussions,
system-wide.

Diane Smith,  BSN,  Recruiter-Travel NursingJune 25, 2014
Hope Valley, RI



Lateral Violence will only disappear when nurses refuse to tolerate it. At this stage, I approach everyone in a kind manner. If they respond by sarcastic, rude, comments, or by
refusing to pitch in and help, I immediately tell them , "I don't know who you think you're speaking to, but I am a nurse, and I'm here for the patients. I need assistance with (Mr. Jones in 6B). If you'd like to help, I'd really appreciate it. If that's not something you're willing to do,
then I'll find someone else. However, I WILL be reporting it to the Nurse Manager if you refuse to help. None of us are expected to work alone when assistance with patients is needed."

Diane Smith,  BSN,  Recruiter-Travel NursingJune 25, 2014
Hope Valley, RI



Management needs to say: We don't care how valuable you are due to your experience, expertise or level of responsibility, you bully ANY staff member, you're fired.

Helen Harlow,  RNAugust 08, 2012
PA



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