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New England Hospitals Earn Consumer Choice Awards

Eleven hospitals in New England were recognized by the National Research Corp. (NRC) among the nation's top hospitals as 2009-10 Consumer Choice Award winners.

The winners were:

  • Baystate Medical Center, Springfield, MA;
  • Eastern Maine Medical Center, Bangor, ME;
  • Hartford Hospital, Hartford, CT;
  • Lawrence & Memorial Hospital, New London, CT;
  • Maine Medical Center, Portland, ME;
  • Massachusetts General Hospital, Boston;
  • Massachusetts General Hospital, Rockingham-Strafford, NH;
  • Rhode Island Hospital, Providence, RI;
  • UMass Memorial Medical Center-University Campus, Worcester, MA;
  • Wentworth-Douglass Hospital, Dover, NH; and
  • Yale-New Haven Hospital, New Haven, CT.

The award identifies hospitals which healthcare consumers choose as having the highest quality and image in more than 250 markets throughout the U.S. This is the 14th year NRC has presented the awards.


Concord Hospital, Concord, NH, Receives Grant for Music Therapy

The Therapeutic Arts and Activity Services at Concord Hospital, Concord, NH, received a $4,500 grant from the New Hampshire State Council on the Arts for an innovative program that provides live therapeutic music at the bedside.

This project builds on the success of "Music for Healing and Comfort" by expanding the service to pilot specialized medical care programs.

This grant is made possible by appropriations from Gov. John Lynch, the state legislature and the National Endowment for the Arts.

To help create an optimal healing environment at Concord Hospital, Therapeutic Arts and Activity Services leads a collaborative team effort in offering people opportunities to engage in expressive, creative and diversionary activities to support healing and wellness. This helps patients, families and friends feel calm, connected, hopeful, and at ease in the hospital.

Since May 2008, Therapeutic Arts and Activity Services has offered live music to hospitalized patients from independent certified music practitioners, who are accomplished musicians trained to use their musicianship therapeutically in a clinical setting.

The grant also supports workshops and educational sessions for staff, physicians and hospital volunteers on music's role in healing and wellness.

For more information on arts-in-healing programs at Concord Hospital, call 603-227-7000, ext. 3867.


Lawrence & Memorial, New London, CT, RNs Plan to Strike Over Sick Time

A dispute over sick time has prompted unions representing nurses at Lawrence & Memorial Hospital, New London, CT, to notify the hospital they intend to strike if a contract resolution is not reached before their contract expires Nov. 16.

According to a report in the Norwich Bulletin, two unions, which represent about 700 RNs, LPNs and nurse technologists, voted Nov. 4 to strike. By law, the union must give the hospital 10 days before the strike.

The unions plan a series of bargaining sessions, but without a resolution, they will strike Nov. 16.

The hospital has proposed cutting paid sick days for nurses from 12 days a year to 5 and not allow sick days to accumulate, according to Katherine Martin, president of the LPN/Techs Local 5051.

"Management wants to take away sick time from us, putting our patients at risk and taking away from our ability to care for our patients," Martin said in a written statement.

Hospital spokesman Kelly Anthony said the hospital has prepared contingency plans to ensure no disruption in services and "will be prepared to continue to provide care to our community."

He said the hospital's proposal includes cutting sick time costs to bring them in line with other hospitals.


New Speare Memorial Office Building, Plymouth, NH, Opens in December

New Speare Memorial Office Building, Plymouth, NH, Opens in December

Having broken ground less than a year ago, Speare Memorial Hospital's new medical office building located off Boulder Point Drive in Plymouth, NH - Speare Memorial at Boulder Point - is nearing completion.

The 32,000-square-foot facility will be the new home for RehabFIT, Plymouth Orthopedics & Sports Medicine Clinic, Tenney Mountain Internal Medicine, White Mountain Eye Care, Oliver Drug and the Visiting Physician's Suite.

The first department to occupy the building will be RehabFIT, scheduled to move in Nov. 30. RehabFIT's new medical fitness program will open in January. Other departments will open in late December and early January.

Members of the medical fitness program will get programs tailored to meet their individual goals and medical profiles. Workouts will be monitored by qualified staff who will also provide medical oversight. The gym will feature Technogym equipment, which uses software that provides real-time measurements of heart rate and calories burned, and tracks, monitors and analyzes performance and abilities. 

RehabFIT's wellness and medical fitness program will also offer a comprehensive approach to the prevention and treatment of disease through education, health screening, physical activity and wellness programs.

As the Boulder Point construction project is wrapping up, the next renovation project at the hospital's main campus has begun. The Plymouth State infirmary is being renovated to be the new home for Plymouth OB/GYN and a temporary location for Plymouth General Surgery. That project is expected to be completed in February 2010.   


Regional News

Vol. 9 • Issue 17 • Page 5

Central Maine Plans $45M Renovation Project

Central Maine Medical Center (CMMC), Lewiston, ME, recently unveiled plans for a $45 million renovation of its emergency medical services facilities and laboratory.

With Gov. John Baldacci, U.S. Rep. Mike Michaud (D-ME), and other state and local officials joining in the announcement, CMMC released details of a project that will nearly double the size of its emergency department and more than triple the floor space of its laboratory.

The Maine Department of Health and Human Services last year approved the project, which planners say has been needed for many years.

The ED was designed to serve 25,000 patient visits annually, and now accommodates about twice that number. The facility was last updated in 1990 with the completion of the Norman E. Ross Centennial Wing.

The CMMC Laboratory was last renovated in 1975 with the opening of the Dana S. Thompson Wing. At that time, the lab processed about 250,000 tests annually, but now handles nearly a million tests each year, and provides services to healthcare providers from throughout the region.

"This project is critically needed and will resolve the space, privacy and logistical problems associated with these woefully undersized departments," said Peter Chalke, president of Central Maine Health. "More than 200 construction and trade jobs will be created during the construction phase with some $140 million added to the local economy."

Groundbreaking for the project is scheduled for fall 2009. The project is slated for completion in 2011.

Charlotte Hungerford Sponsors Diabetes Camp

The Diabetes Center at The Charlotte Hungerford Hospital, Torrington, CT, held its first "Diabetes Boot Camp" recently where 16 patients with type 1 diabetes learned and experienced everything they need to know about managing their health and disease.

The objective of the Boot Camp was to educate and motivate people with diabetes in a "real-life setting" to help improve their glucose control and gain a better understanding and management of diabetes.

The intensive 3-day weekend retreat was held at Litchfield's Wisdom House Retreat Center and featured lectures, equipment demonstrations, interactive group sessions, glucose monitoring, and the development of individualized exercise and meal plans.

It was developed and presented by staff members at the Hungerford Diabetes Center including Egils Bogdanovics, MD, endocrinologist and center medical director; Lois Pelletier RN, CDE, certified diabetes nurse educator; Christine Pinette, APRN, BC-ADM; Carla Angevine, RD, chief dietitian; and Karen Cornell, MSW, social worker.

CDH Earns Award, Upgrades Equipment

Cooley Dickinson Hospital, Northampton, MA, received the American Heart Association/American Stroke Association's "Get With The Guidelines" Performance Achievement Award.

Cooley Dickinson was among 569 hospitals featured in a July 28 advertisement in the "America's Best Hospitals" issue of U.S. News & World Report.

The awards are given for achievement in coronary artery disease, stroke and/or heart failure treatment. Hospitals are recognized in each category in which they achieve at least 85 percent compliance to "Get With The Guidelines" measures.

In other news, the hospital recently bought 180 new intravenous medication pumps with built-in computers, designed to reduce the possibility of medication errors.

The "smart" pumps contain a computer that alerts nurses of an unsafe dose or of an action that could cause serious harm. While used primarily for administering IV medications, the pumps can also infuse blood, which previous medication pumps that Cooley Dickinson Hospital used could not do.

By replacing the old pumps with the new technology, Cooley Dickinson aims to improve patient care while also complying with best practices in administering IV medication.

CT Provider Opens Independent-living Complex

Masonicare recently held a ribbon-cutting ceremony to open its latest project, a 36-unit "over-55" independent living apartment complex on its Wallingford, CT, campus.

The Hawkins Apartments is named for Kenneth B. Hawkins Sr., the recently retired chairman of Masonicare Health Center and a long-time volunteer at Masonic Home with more than 30 years of service to his credit.

The Hawkins Apartment complex is designed to help Masonicare, a not-for-profit provider of healthcare and retirement living for seniors, meet the market demand for affordable apartments for people age 55 and older.

The latest project will also give residents access to Masonicare's continuum of healthcare services.

R.I. Hospitals Adopt Uniform Surgical Protocol

Rhode Island is the first state in U.S. where all the hospitals adopted an across-the-board surgical protocol.

The protocol establishes uniformity across hospitals so healthcare practitioners working at multiple organizations will follow the same routine for all surgical procedures. The surgical protocol was developed in July.

Elements of the Rhode Island surgical protocol include:

involving two licensed providers in the operative site marking, one being the surgeon;

surgeon marks the operative site with his/her initials;

active participation by OR team guided by the use of the checklist; and

a "time-out" initiated by the surgeon.

Kathleen C. Hittner, MD, chair of the Hospital Association of Rhode Island board of trustees and president/CEO of The Miriam Hospital, Providence, said "hospitals have taken another important step to improve the quality and safety of the care we provide."

"This new process is the result of considerable examination and review by all the members of the Rhode Island Patient Safety Collaborative," said Sandra Coletta, president/CEO of Kent Hospital, Warwick, who also serves as chair of the collaborative.

MA Home for the Deaf Receives $5K Grant

The Alzheimer's Foundation of America (AFA) recently awarded a $5,000 grant to New England Homes for the Deaf Inc., Danvers, MA.

The grant will provide professional American Sign Language interpreters to clients so they can better communicate with healthcare professionals as part of its new memory loss program.

In its grant application, organization officials said they believe providing interpreters will minimize an individual's frustration level and the risk of improper diagnosis and treatment. The program is the first of its kind in the nation, according to the organization.

Farmers' Market Opens Third Site at St. Vincent's

"Park City Harvest" opened its third farm stand at St. Vincent's Medical Center, Bridgeport, CT, earlier this month. Open to the public, the farmers' market pilot project will operate every Friday afternoon until the end of October.

Park City Harvest is a pilot program launched by the Wholesome Wave Foundation in collaboration with the Healthy Bridgeport Alliance to make healthful, locally grown food available to those in Bridgeport who need it most.

Two other stands are operating with volunteers from the Healthy Bridgeport Alliance in Marina Village and at the Bridgeport Health Department.

Boston Program Targets Patients with Lung Diseases

The East Boston Neighborhood Health Center (EBNHC), East Boston, MA, will develop a chronic disease management program for patients with asthma and COPD using a quality grant award from Harvard Pilgrim Health Care.

The program will focus on ensuring patients with asthma and COPD receive recommended medications, preventive care, and appropriate testing through the development and use of an electronic database of patients with asthma and COPD.

EBNHC will use the database to reach out to patients with these medical problems.

Nursing Students Add to Public Health Initiative

Students at Fairfield University School of Nursing, Fairfield, CT, are putting on puppet shows and conducting workshops at schools, churches, day care centers, and community centers as part of a public health initiative alerting residents of Bridgeport, CT, and neighboring suburbs that lead paint might exist in their homes.

Considered a major part of a public health program, the shows are targeted to families whose children may be at risk for exposure to lead paint, which was commonly used in homes built prior to 1978. Lead paint can lead to serious medical problems in children, including brain and nervous system damage.

Movin' on Up

Jennifer L. Torosian, MSN, RN, NE-BC, was named administrative director of nursing services at Catholic Medical Center (CMC), Manchester, NH.

In her new position, Torosian will be responsible for assisting with the management, monitoring of operations and providing leadership for nursing practice throughout CMC. She has several years of leadership experience and program development, most recently responsible for the design, development and management of the new 24-bed med/surg unit at CMC.

Orla Brandos, MBA, MSN, RN, CPHQ, PSF, director of performance improvement/risk management and patient safety officer at Morton Hospital and Medical Center, Taunton, MA, recently completed an executive fellowship in patient safety at the Williamson Institute for Healthcare Leadership at the Virginia Commonwealth University, Richmond, VA.

Upon graduating from the program, Brandos was awarded the Carl W. Armstrong Award, given to one fellow from each graduating class, selected by the teaching faculty and fellow students.

Amy E. Cotton, MSN, FNP-BC, FNGNA, director of operations and nurse practitioner at Rosscare, Bangor, ME, won the Geriatric Nursing Leadership Award from the Honor Society of Nursing, Sigma Theta Tau International.

Cotton is a member of the Omicron Xi-at-Large chapter. Sigma Theta Tau honors nurses and others for their contributions to professional excellence with International Awards for Nursing Excellence each year. These awards recognize achievements in the fields of technology, media, chapter excellence, research and leadership.

Kathy Schuler, MS, RN, NE-BC, vice president of patient care services/chief nursing officer at Winchester Hospital, Winchester, MA, was re-elected to the board of directors of the Massachusetts Organization of Nurse Executives (MONE) as its Northeast Region representative. She also was elected chair of the MONE Nomination Committee.

Donna Sherrill, MM, BSN, RN, director of Magnet and special projects at Winchester, was elected to the MONE nomination committee.

Candace Kiely, RN, neuromuscular/ALS nurse specialist and clinical coordinator at Hospital for Special Care, New Britain, CT, received an American Legion certificate of appreciation in July from the Department of Connecticut American Legion Commander for her ongoing work at the hospital/ALS clinic with veterans afflicted with amyotrophic lateral sclerosis, often referred to as Lou Gehrig's disease.


Regional News

Vol. 9 • Issue 16 • Page 5

Dartmouth-Hitchcock Earns Magnet Redesignation

Dartmouth-Hitchcock Medical Center, Lebanon, NH, earned redesignation as a Magnet hospital by the American Nurses Credentialing Center (ANCC), an affiliate of the American Nurses Association (ANA). Magnet designation has become the gold standard for excellence in the field of nursing. Less than 3 percent of hospitals nationally achieve this distinction.

"This is a momentous occasion," said Linda von Reyn, PhD, RN, chief nursing officer. "I am thrilled we have the opportunity to showcase the high-quality care our nursing staff delivers on a daily basis."

Magnet status is an award given to hospitals that satisfy a set of criteria designed to measure the strength and quality of their nursing. A Magnet hospital is one where nursing delivers excellent patient outcomes; where nurses have a high level of job satisfaction; and where there is a low staff nurse turnover rate, among other criteria.

DHMC was first designated as a Magnet hospital in 2003. DHMC's Magnet re-designation follows an extensive application process, as well as an on-site visit that took place over 3 days in late April.

Maine Medical Center Relocates ED Entrance

In late June, entrances to the emergency department and surgery area of Maine Medical Center, Portland, were closed to complete the final phase of the ED renovation project.

Surgery and emergency patients now enter the hospital through a new walk-in entrance, located under a canopy at the hospital's basement level connector.

The ED project is scheduled to be completed this fall, offering a new spacious waiting area with a dedicated pediatric waiting space, increased patient capacity, and state-of-the-art exam and treatment rooms.

Maine Medical Center is a member of the MaineHealth system.

New England Facilities Recognized for Hospice Care

Healthcare facilities in New England dedicated to quality, end-of-life care received 2009 Excellence Awards from Beacon Hospice Inc., Charlestown, MA.

Award winners were:

Landmark Medical Center, Woonsocket, RI;

Morton Hospital and Medical Center, Taunton, MA;

New Hampshire Veterans Home, Tilton, NH;

Quincy Medical Center, Quincy, MA; and

Winchester Rehabilitation and Nursing Center, Winchester, MA.

The hospitals were recognized for efforts to guarantee access to hospice care for all patients requiring end-of-life care.

RI Researchers Study Weight Loss in Teens

In an effort to combat pediatric obesity, which has reached epidemic proportions in the U.S., researchers at The Miriam Hospital and The Warren Alpert Medical School of Brown University, both based in Providence, RI, have launched a landmark study to better understand how teenagers lose weight and how they keep it off.

The new Adolescent Weight Control Registry (AWCR) is the pediatric partner to the National Weight Control Registry (NWCR), the largest prospective study of long-term successful weight loss maintenance.

Following a similar model, the AWCR is looking for teens ages 14-20 who have lost more than 10 pounds and maintained that weight loss for at least one year.

Researchers hope the Adolescent Weight Control Registry will shed some light on what weight-management tools and strategies work for adolescents, who are often dealing with additional stressors including peer pressure, teasing and low self-esteem. This information could ultimately lead to improved and more effective obesity treatment programs for adolescents.

Approximately 16 percent of children ages 6-19 years are overweight or obese - a number that has tripled since 1980, according to the CDC.

Speare Memorial Launches New Web Site

Speare Memorial Hospital, Plymouth, NH, recently launched a new Web site.

While Speare previously had a Web presence, the new site provides more in-depth information about hospital departments, services and providers. Visitors to the Web site can also access an online physician directory, get a glimpse of each of the medical departments and learn about the latest news and events at the hospital. Another new feature is the Health Information link, powered by Discovery Health, which provides up-to-date health facts.

For more information, visit www.spearehospital.com

MA Breast Center Receives Accreditation

The Cambridge Breast Center, based at Cambridge Health Alliance's Cambridge Hospital campus, is the first breast center in Massachusetts to be endorsed by the National Accreditation Program for Breast Centers (NAPBC).

The designation, the highest national recognition for breast health services, signals the center's firm commitment to offer patients every significant advantage in the battle against breast disease.

Annually, nearly 250,000 cases of breast cancer occur in U.S. women. The center employs a coordinated team approach to treatment, bringing together clinicians in surgery, oncology, radiology, nursing and social work.

The center's staff views every breast lump or abnormal mammogram as a "medical emergency" that warrants immediate attention. The center offers digital mammography, ultrasound, breast MRI and stereotactic biopsy.

Winchester Cancer Program Earns Accreditation

The cancer program at Winchester Hospital, Winchester, MA, recently earned a 3-year accreditation with commendation from the American College of Surgeons' Commission on Cancer.

Winchester Hospital received its accreditation with commendation for excelling in patient care standards including adherence to patient management and treatment guidelines, providing onsite prevention or early detection, educating the public and improving patient care.

New England Facilities Make 100 Most Wired List

Eight hospitals and health systems in New England made the "100 Most Wired" list.

The annual survey and benchmarking study asks hospitals to report how they use information technology to address five key areas: safety and quality; customer service; business processes; workforce; and public health and safety. Hospitals are named to the list based on a detailed scoring process.

This year, 556 hospitals and health systems completed the survey, representing 1,314 hospitals. In addition to the 100 Most Wired facilities, the 25 Most Improved, 25 Most Wired - Small and Rural and the 25 Most Wireless also are listed. The following made the list.

100 Most Wired:

Beth Israel Deaconess Medical Center, Boston;

Children's Hospital Boston, Boston;

Concord Hospital, Concord, NH;

Eastern Maine Medical Center, Bangor, ME;

Greenwich Hospital, Greenwich, CT;

Hartford Hospital, Hartford, CT;

Partners HealthCare, Boston; and

Yale-New Haven Hospital, New Haven, CT.

The Most Improved:

Franklin Memorial Hospital, Farmington, ME; and

Norwalk Hospital, Norwalk, CT.

The Most Wired - Small and Rural:

Exeter Hospital, Exeter, NH.

The Most Wireless:

Beth Israel Deaconess Medical Center;

Greenwich Hospital;

Hartford Hospital;

HealthAlliance Hospital, Leominster, MA; and

Yale-New Haven Hospital.

The July 2009 issue of Hospitals & Health Networks marks the 11th release of the list based on the annual most wired survey and benchmarking study sponsored by H&HN, McKesson Corp., the American Hospital Association and the College of Healthcare Information Management Executives.

St. Mary's Earns 'Gold' from American Heart Association

St. Mary's Hospital, Waterbury, CT, a participating hospital in the American Heart Association's "Get with the Guidelines" program, received the first gold award in Connecticut for its treatment of coronary artery disease.

Nearly 1,500 hospitals across the country participate in the Heart Association's program, but only a select few receive the gold award as recognition for their participation in this quality improvement program which promotes the latest evidence-based treatment for patients with coronary artery disease, heart failure and stroke.

To win the gold, St. Mary's had to meet a number of quality care guidelines for at least 85 percent of its cardiac patients; the hospital reached 95.9 percent.

The St. Mary's team, which also received a silver award for its treatment of heart failure, is aiming for gold in that area, next year.

Movin' on Up

Doris A. Sinkevich, MS, RN, CENP, was appointed vice president for patient care and quality/chief nursing officer at Milton Hospital, Milton, MA.

In her new role Sinkevich will ensure the human side of patient care is practiced and valued while maintaining and surpassing the high quality standards set by the hospital.

With an energetic approach and interactive leadership, Sinkevich has a proven track record of quickly establishing positive working relationships with her staff to efficiently and effectively reach the desired goal of specialized, quality care.

Sinkevich was among the first group nationally to achieve a Certificate for Executive Nursing Practice (CENP), an American Organization of Nurse Executives program.

Milton Hospital is a clinical affiliate of Beth Israel Deaconess Medical Center, Boston.

Bob Searl, RN, recently received the "Excellence at Emerson" award, part of the reward and recognition program at Emerson Hospital, Concord, MA.



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