When coming to work each day, Lynn Wagner, RN, thinks first of the people at Adventist Hinsdale Hospital (AHH), Hinsdale, IL.
Patients are her top priority. "I stay very patient focused when I make decisions," Wagner said. "It's the right thing to do."
And there is her team, the people Wagner credits for helping her become a Pillar Award recipient with Adventist Hinsdale Hospital.
"That award is a reflection of my entire team," Wagner said. "We really have evolved to make changes in patient satisfaction. It had been difficult at first. Now we're making that turn."
Wagner is the Adventist Hinsdale Hospital nursing director for medical, surgical, rehab services and critical care. She is beginning her third year with Adventist Hinsdale Hospital, joining the organization in December 2009. She came to Hinsdale from the University of Illinois, where she was director of critical care and the organ transplant unit. Prior to that, she spent more than 18 years with Edward Hospital.
Wagner said she had worked with Shawn Tyrrell, MSN, RN, regional vice president, chief nursing officer, back in the early 1990s at Edward. She reconnected with Tyrrell, who asked if she'd be interested in coming to Hinsdale.
At the time, Wagner was interested in returning to a faith-based organization. Her father had seen an oncologist at Adventist La Grange Memorial Hospital, and she was pleased with the service he received.
Wagner is results oriented, Tyrrell said, and achieves results in a most positive way.
"She just has blossomed here," Tyrrell said. "Last year was a stellar year, and she facilitated the transition into our new building. From a nursing structure standpoint, we changed our care delivery in the new building, and she drove that process."
Thanks to Wagner's work, patient satisfaction increased from the 18th percentile to the 65th, Tyrrell said. That increase was based on the leader rounding program Wagner implemented.
"That has become the model for the future," Tyrrell said.
Wagner not only loves her co-workers, but is also pleased with the accessibility of the hospital's senior leadership.
"They listen to what you have to say," Wagner said. "You're part of the solution."
In 2013, Wagner said she'll prepare her staff for the arrival of a new cardiovascular surgery group joining the organization. She has some positions to fill, including naming a new nurse manager in critical care.
And she's focused on achieving Magnet status for the nursing staff.
"It's a symbol of nursing excellence and a symbol for the entire organization," Wagner said. "We deliver excellent care, but we need to receive that status to validate that this is a magnet organization."
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