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Seattle - MyVirginiaMason Patient Web Portal Launches

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Patients at Virginia Mason Medical Center now have a new tool to help them manage their health. MyVirginiaMason is a secure Web portal that allows patients to manage their care from any computer. After several weeks of piloting with staff and specific groups of patients, MyVirginiaMason is now available to anyone receiving outpatient care at Virginia Mason facilities.

Registered users are able to:

  • request, review or cancel appointments;
  • renew established prescriptions;
  • review lab results;
  • send and receive secure messages from their care team; and 
  • review a summary of their health record.
"MyVirginiaMason is a tremendous leap forward in both convenience and quality of care for our patients," said Ingrid Gerbino, MD, an internal medicine specialist at Virginia Mason Lynnwood. "Gone is the hassle of needing to pick up the phone during office hours to make an appointment, ask a non-urgent medical question, renew a prescription or find out your lab results. All of these services are now available 24/7 using a keyboard and a mouse."

Studies have shown patient portals are not only more convenient, but actually help patients become more engaged in their care. Other studies suggest providers are able to deliver better information and care when patients communicate with them directly in writing rather than through messages taken by third parties or delivered during rushed phone calls.

"For more than a decade, we have been using the Virginia Mason Production System to deliver care designed around the needs of our patients," said Gary S. Kaplan, MD, chairman and CEO of Virginia Mason and a practicing physician at the medical center's Kirkland clinic. "MyVirginiaMason is a quantum leap forward in improving convenience, quality and access for every patient who chooses to enroll."

MyVirginiaMason is not the same as email or a public website. It is a password protected and encrypted secure Web portal that ensures patient privacy. For that reason, patients must enroll in person at any Virginia Mason location, usually during their next appointment.

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