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Health Dialog Provides a "Nurse Line" to Los Angeles Plan Members

Health Dialog, a leading provider of population health management solutions that is headquartered in Boston, MA, recently announced that its L.A. Care Plan members in Los Angeles county will have access to Health Dialog's Nurse Line, a professionally staffed telephone support system with direct access to registered nurse (RN) Health coaches 24 hours a day, 365 days a year.

Health Dialog's Nurse Line provides guidance and information to help people make informed decisions about their medical care and avoid unnecessary and costly emergency room visits. Using evidence-based clinical data, experienced RNs assess the urgency of symptoms and direct members to the appropriate level of care for their specific condition. They also prepare plan members for physician visits and help them understand medication side effects.

Health Dialog's Nurse Line is certified by the National Committee for Quality Assurance and has served more than 65 million patients. According to a 2013 member survey, 90% of members would recommend the nurse line program to family or friends.

The agreement also allows L.A. Care members to access the Health Dialog Nurse Line service from 141 Rite Aid locations in the Los Angeles County area. Other services L.A. Care members can expect at these Rite Aid locations in conjunction with the nurse line service include translation support, immunization evaluation and support, smoking cessation programs and medication consultation with a pharmacist.

"L.A. Care's mission is to provide access to quality health care for Los Angeles county's vulnerable and low-income communities," said L.A. Care CEO John Baackes. "Health Dialog's highly trained nurse health coaches will not only provide expert medical guidance but will do so in culturally competent ways to ensure comprehensive support for all L.A. Care members."
The nurse line's RNs use a variety of resources to support diverse populations where challenges could impact the effectiveness of a nurse line call. These resources include bilingual nurses, access to live interpretation services in 200 languages, health information in multiple languages and at appropriate reading levels, and TDD/TTY accessibility for hearing-impaired members.

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