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Course Title and Materials
Resolving Workplace Conflict (405)
The goal of this continuing education article is to review the theory and practice of resolving workplace conflict to assure the smooth functioning of the clinical team and to provide a satisfying working environment for everyone. After reading this article, you will be able to:
1. Define conflict, distinguish between substantive and affective sources of workplace conflict, and outline the stages of the conflict process.
2. Explain why effective conflict resolution requires a conscious decision to actively address substantive workplace issues, as well as the emotional concerns of the individuals involved.
3. Explain why taking a positive approach to conflict resolution benefits patients and staff, and supports the effective functioning of the clinical team.
4. Describe an effective approach to resolving conflict in the workplace.

This offering expired on October 30, 2014
   Course Material: Resolving Workplace Conflict
    Take Test: Resolving Workplace Conflict
(Grade to pass: 70%, 2 tries)

Credit Options
Course NameCreditsCost
Resolving Workplace Conflict1$8

Merion Matters is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

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