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Course Title and Materials
Resolving Workplace Conflict (405)
The goal of this continuing education article is to review the theory and practice of resolving workplace conflict to assure the smooth functioning of the clinical team and to provide a satisfying working environment for everyone. After reading this article, you will be able to:
1. Define conflict, distinguish between substantive and affective sources of workplace conflict, and outline the stages of the conflict process.
2. Explain why effective conflict resolution requires a conscious decision to actively address substantive workplace issues, as well as the emotional concerns of the individuals involved.
3. Explain why taking a positive approach to conflict resolution benefits patients and staff, and supports the effective functioning of the clinical team.
4. Describe an effective approach to resolving conflict in the workplace.


This offering expires on October 30, 2014
   Course Material: Resolving Workplace Conflict
    Take Test: Resolving Workplace Conflict
(Grade to pass: 70%, 2 tries)

Credit Options
Course NameCreditsCost
Resolving Workplace Conflict1$8

Merion Matters is an approved provider of continuing nursing education by the PA State Nurses Association (No.221-3-O-09), an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

Merion Matters is also approved as a provider by the California Board of Registered Nursing (No. 13230) and by the Florida Board of Nursing (No. 3298 & CE Broker Provider #50-2739). Florida participants: Do not send certificate to the Board of Nursing - keep it for your records for four (4) years. Only Florida and California require license numbers to appear on the certificate. All states except Iowa accept Merion Matters continuing education credits for contact hours. Sessions are not pre-approved for non-nursing credit. It is the individual's responsibility to validate contact hours with their accrediting body.


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