Funeral Director: Managing Stress and Your Client
14.95
Online
Elective
Please select your state to enroll in this course
Learning objectives

  • Understand Maslow’s Hierarchy of Needs.
  • Describe the physiological reactions that produce the “fight or flight” response.
  • Explain the relationship between stress and illness.
  • Define and give examples of very aggressive and very passive behavior.
  • List some characteristics of active listening and explain its purpose.

Managing Stress and Your Client

14.95
Learning objectives

  • Understand Maslow’s Hierarchy of Needs.
  • Describe the physiological reactions that produce the “fight or flight” response.
  • Explain the relationship between stress and illness.
  • Define and give examples of very aggressive and very passive behavior.
  • List some characteristics of active listening and explain its purpose.