Most Americans Open to Virtual Health

According to new research from Xerox, 61% of U.S. adults are willing to receive non-urgent healthcare advice, exams or counseling in a virtual setting; however, only 16% have used virtual health. Xerox hopes to increase that number with the launch of Virtual Health Solutions, allowing healthcare providers to meet patients’ demand for convenient, remote access to care.

The new solution helps providers integrate a comprehensive telehealth strategy within their mainstream care delivery system. For example, Xerox will ensure coordinated access to electronic health records (EHRs) and provide reliable technology infrastructure to support the delivery of virtual care. Patients will benefit by having improved access to healthcare services such as prescription refills, dermatology screenings, health and wellness coaching, post-surgical follow-ups and psychiatric care and counseling, among others.

According to the research, 77% are excited about the possibility of receiving healthcare virtually. Convenience was cited as the top benefit (59%), followed by potential cost savings (40%) and the ability to see or communicate with healthcare professionals for minor ailments and the option to easily refill prescriptions both 35%.


This survey was conducted online within the United States by Harris Poll on behalf of Xerox from May 5-9, 2016 among 2,033 U.S. adults ages 18 and older.

About The Author